Logistics Customer Success Specialist (3PL & WMS)

Morrison Express; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Morrison Express in Phoenix, AZ seeks a logistics coordinator to receive and process outbound orders by EDI, phone, or email, and to manage routing, carrier scheduling, and shipping documents. The role supports on-time delivery by coordinating with carriers and updating order status in our WMS.

Ideal candidates have 1-3 years in customer service in logistics, strong Excel/Outlook skills, familiarity with 3PL Central, and bilingual Korean abilities.

Qualifications

• High school diploma and 1-3 years of customer service experience in a 3PL, retail distribution, or logistics environment.
• Preferred experience handling warehouse or distribution accounts.
• Proficient with Excel, Outlook; strong WMS skills; familiarity with 3PL Central is a plus.
• Strong attention to detail, excellent follow-up, multitasking, and problem-solving.
• Bilingual in Korean.

Responsibilities

• Receive and process outbound orders by EDI, phone, email or our in-house WMS system.
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Prepare follow-up to ensure delivery by required dates; initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping/receiving programs and update records for accounts.
• Send daily, weekly or monthly reports to the customer as requested.
• Invoice processing

Skills

Excel

Outlook

WMS

3PL Central

Written communication

Interpersonal skills

Korean

Education

High school diploma

Tools

3PL Central

Job description

Morrison Express in Phoenix, AZ seeks a logistics coordinator to receive and process outbound orders by EDI, phone, or email, and to manage routing, carrier scheduling, and shipping documents. The role supports on-time delivery by coordinating with carriers and updating order status in our WMS.

Ideal candidates have 1-3 years in customer service in logistics, strong Excel/Outlook skills, familiarity with 3PL Central, and bilingual Korean abilities.