Logistics Customer Success Specialist

Warren Transport Inc.; Waterloo (IA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Warren Transport Inc. is seeking a Customer Service Representative to strengthen growth and service customers. The role acts as a liaison between customers and Warren operations, handling requests, coordinating deliveries, and promoting Warren services.

The position emphasizes building customer relationships, tracking loads, and ensuring accurate documentation while maintaining high service quality and collaboration with internal teams.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong sales and negotiation skills.
• Excellent time management and organizational skills.
• Detail oriented.
• Driven by results and productivity.
• Strong work ethic and integrity; trustworthy.
• Excellent verbal and written communication skills.
• Ability to collect, track, and analyze data.
• Ability to adapt and problem solve under pressure.

Responsibilities

• Provide professional, courteous customer service by serving as liaison between customers and Warren operations.
• Respond to customer requests for service and enter load information into the system.
• Communicate with customers about delivery/pick up times, load status changes, and coordinate driver appointments.
• Build and develop relationships with customers and promote Warren services.
• Daily calls with customers to increase revenue and strengthen relationships.
• Track and trace loads from tender to delivery, escalates issues as needed.
• Ensure proper paperwork is submitted and follow up on customer satisfactions.

Skills

Customer service

Sales and negotiation

Time management

Interpersonal skills

Communication skills

MS Office knowledge

Education

Four year college degree (preferred)

Tools

MS Office

Job description

Warren Transport Inc. is seeking a Customer Service Representative to strengthen growth and service customers. The role acts as a liaison between customers and Warren operations, handling requests, coordinating deliveries, and promoting Warren services.

The position emphasizes building customer relationships, tracking loads, and ensuring accurate documentation while maintaining high service quality and collaboration with internal teams.