Customer Experience Specialist

Warren Transport Inc.; Waterloo (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading transportation company is seeking an Inside Sales Representative to enhance growth and stability. This role involves actively prospecting new business, managing customer relationships, and driving revenue growth through upselling and cross-selling. The ideal candidate will possess strong sales skills, a four-year degree, and proficiency in MS Office. Join a dynamic team focused on delivering exceptional service and solutions to customers.

Qualifications

• Strong sales and negotiation skills required.
• Excellent time management and organizational skills needed.

Responsibilities

• Prospect and close new business by promoting services.
• Manage customer relationships to drive repeat business.
• Report on sales activity and market trends.

Skills

Sales

Negotiation

Time Management

Organizational Skills

Integrity

Education

Four-year college degree

Tools

MS Office

Job description

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Job Description

The Inside Sales Representative position aims to strengthen and enhance the growth and stability of Warren. Responsibilities include implementing sound marketing and customer service principles to develop and service customers in line with company and department objectives. The role also involves serving as a liaison between the customer and Warren.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Actively prospect, pitch, and close new business by promoting Warren’s services to active, inactive, and potential customers. Serve as the strategic link between customer needs and Warren’s solutions.
2. Drive revenue growth by seizing upselling and cross-selling opportunities during every customer interaction.
3. Respond to customer inquiries with a sales-first, solution-oriented approach, providing recommendations that align with Warren’s offerings and lead directly to new or expanded business.
4. Take ownership of scheduling and coordination, ensuring appointments are strategically set to maximize efficiency and create sales opportunities.
5. Proactively manage and grow customer relationships to increase loyalty, expand account volume, and drive repeat business.
6. Manage the freight lifecycle from pickup to delivery, ensuring a seamless customer experience that fosters long-term partnerships.
7. Prioritize and pursue high-revenue loads and lanes, resolving issues quickly to protect relationships and revenue streams.
8. Bring strategic, revenue-focused solutions to cover loads effectively, leveraging internal resources and escalating when necessary.
9. Maintain constant, persuasive communication with customers and internal teams to ensure alignment and deal progress.
10. Follow up persistently to secure paperwork, close transactions smoothly, and accelerate payments.
11. Celebrate wins and share success stories with customers while actively soliciting new business and referrals.
12. Continuously promote Warren’s value proposition as the preferred solution for customers’ evolving needs.
13. Maintain detailed records of all customer interactions, sales activities, and opportunities.
14. Partner with internal teams to ensure flawless execution and customer satisfaction.
15. Report on sales activity, market trends, and competitive intelligence to inform business strategies.
16. Contribute to additional projects and initiatives that support business growth and sales success.
17. Perform other duties as assigned.

EDUCATION & EXPERIENCE

1. Four-year college degree from an accredited institution, or equivalent preferred.
2. Strong sales and negotiation skills.
3. Excellent time management and organizational skills.
4. Results-driven with perseverance in the face of resistance or setbacks.
5. Strong work ethic and integrity; trustworthy.
6. Proficient in MS Office (Word, Excel, Outlook, Access).

PHYSICAL DEMANDS

The physical demands are representative of those needed to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Constantly in a stationary sitting position; occasionally move around.
• Operate a keyboard, mouse, and monitor continuously.
• Communicate constantly with internal and external customers in person or via phone.

EEO STATEMENT

Warren Transport is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy and related conditions), sexual orientation, gender identity, age (40 or older), veteran status, disability, or other protected characteristics.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Transportation/Trucking/Railroad