Logistics & Customer Success Specialist

Doka GmbH; Lehi (UT); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

401(k) retirement plan

Paid time off

Resumo da oferta

Doka USA is seeking a Customer Service Representative to coordinate commercial and operational activities within the Doka Yard, ensuring accurate order processing, on-time delivery, and inventory accuracy. The role liaises with Sales, Engineering, Logistics, and Customers to support efficient regional operations.

Responsibilities include managing stock, pricing, and inquiries, handling high call volumes, and ensuring compliance with internal standards.

Qualificações

• High school diploma required; Bachelor’s Degree in Business or Logistics preferred.
• 2-5 years of recent experience in administration, operations, or logistics preferred.
• Experience in construction material handling, inventory control and procurement planning preferred.
• Excellent communication skills, including command of English (speaking, reading, writing).
• Strong analytical skills with a numeric aptitude and problem-solving abilities.
• Proficient in Microsoft Office applications, with advanced Excel skills required.

Responsabilidades

• Oversee branch inventory and logistics, including stock optimization and demand planning.
• Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and inquiries.
• Handle high volumes of calls and inquiries; resolve issues promptly and communicate changes.
• Accurately process pricing, billing, credit requests, and ensure services are invoiced per contract terms.
• Coordinate inbound and outbound material movements and ensure material availability.
• Review order confirmations for accurate billing and quoting pricing for items to customers and sales.

Conhecimentos

Communication skills

Excel skills

MS Office

Inventory control

Procurement planning

Formação académica

Bachelor's Degree in Business or Logistics

Ferramentas

Microsoft Excel

Inventory management system

Descrição da oferta de emprego

Doka USA is seeking a Customer Service Representative to coordinate commercial and operational activities within the Doka Yard, ensuring accurate order processing, on-time delivery, and inventory accuracy. The role liaises with Sales, Engineering, Logistics, and Customers to support efficient regional operations.

Responsibilities include managing stock, pricing, and inquiries, handling high call volumes, and ensuring compliance with internal standards.