Logistics & Customer Success Coordinator

Doka; Lehi (UT); On-site; USD 36,000 - 56,000; Full time

Job summary

Doka USA is seeking a Customer Service Representative to coordinate commercial and operational activities in the Doka Yard, ensuring efficient material flow, accurate orders, and timely delivery while upholding Doka safety and standards.

The role interfaces with Sales, Engineering, Logistics, and Customers to ensure smooth processing, pricing, and invoicing, with a focus on inventory control and customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma required; Bachelor's Degree in Business or Logistics preferred.
• 2-5 years of recent experience in administration, operations, or logistics preferred.
• Experience in construction material handling, inventory control and procurement planning preferred.
• Excellent communication skills, including command of English (speaking, reading, writing).
• Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem‑solving abilities.
• Proficient in Microsoft Office applications, with advanced Excel skills required.
• Organized team player able to work independently in a results‑driven, fast-paced environment.

Responsibilities

• Oversee branch inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.
• Manage customer accounts and the full order process—order entry, placement, follow‑up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
• Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
• Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
• Coordinate inbound and outbound material movements.
• Ensure materials are available and ready according to project schedules.
• Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
• Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.
• Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
• Support additional logistics and operations tasks as needed to ensure efficient regional operations.

Skills

Communication skills

Analytical skills

Team player

Independent worker

Education

Bachelor’s Degree in Business or Logistics

Tools

Microsoft Office

Excel

Job description

Doka USA is seeking a Customer Service Representative to coordinate commercial and operational activities in the Doka Yard, ensuring efficient material flow, accurate orders, and timely delivery while upholding Doka safety and standards.

The role interfaces with Sales, Engineering, Logistics, and Customers to ensure smooth processing, pricing, and invoicing, with a focus on inventory control and customer satisfaction in a fast-paced environment.