Customer Service Representative

Umdasch Group; Lehi (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits: medical,Dental

401k retirement plan (Roth and Non-Rot

Paid time off

Job summary

Doka USA, part of the Umdasch Group, seeks a Customer Service Representative (CSR) to coordinate commercial and operational activities at the Doka Yard. You will ensure accurate order processing, inventory control, and timely delivery while liaising with Sales, Engineering, and Logistics. Strong Excel and communication skills are essential.

The role emphasizes process improvement, order accuracy, and proactive problem-solving in a fast-paced construction materials environment.

Qualifications

• High school diploma required; Bachelor's in Business or Logistics preferred.
• 2–5 years in administration, operations, or logistics preferred.
• Experience in construction material handling and procurement planning preferred.
• Strong English communication, numeric, and problem-solving abilities.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Coordinate branch inventory and logistics for material flow and stock optimization.
• Manage customer accounts and full order process including pricing and inquiries.
• Handle high call volumes and communicate changes impacting orders.
• Process pricing, billing, and ensure invoicing per contracts or PO terms.
• Coordinate inbound/outbound material movements and project-ready materials.

Skills

Excellent communication

Advanced Excel

Microsoft Office

Analytical skills

Organized team player

English proficiency

Education

Bachelor's Degree in Business or Logistics (preferred)

High school diploma required

Tools

Excel

Order processing system

Job description

Doka USA is proud to be Certified™ by Great Place to Work®!We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

Job Description

The Customer Service Representative (CSR) is responsible for coordinating commercial and operational activities within the Doka Yard to ensure efficient material (formwork and scaffolding) flow, order fulfillment, inventory accuracy, customer service support, and operational excellence. The role acts as a key liaison between Sales, Engineering, Logistics, Yard Operations, and Customers, ensuring that customer orders are processed accurately and delivered on time while maintaining compliance with Doka operational standards.

Responsibilities:

• Oversee branchinventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.
• Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
• Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
• Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
• Coordinate inbound and outbound material movements.
• Ensure materials are available and ready according to project schedules.
• Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
• Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.
• Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
• Support additional logistics and operations tasks as needed to ensure efficient regional operations.

Other Responsibilities/Peripheral Functions

• Perform other duties/projects as assigned, including participating in company committees/teams.
• Ensure safe working practices and a safe working environment.
• Comply with all corporate policies and business practices.
• Actively participate in facility/equipment management meetings as required.

Qualifications

• High school diploma required; Bachelor’s Degree in Business or Logistics preferred.
• 2-5 years of recent experience in administration, operations, or logistics preferred.
• Experience in construction material handling, inventory control and procurement planning preferred.
• Excellent communication skills, including command of English (speaking, reading, writing).
• Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities.
• Proficient in Microsoft Office applications, with advanced Excel skills required.
• Excellent report writing and presentation skills.
• Ability to learn new computer systems, products, concepts, and techniques.
• Organized team player able to work independently in a results-driven, fast-paced environment.

Additional Information

Dokaoffers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off(sick/personal,vacation, floating holiday and company paid holidays)and an exciting opportunity to join as a member of Doka's team.

If working with some of the most impressive construction projects in the US and joining an industryleader excites you,

Doka USA, Ltd. isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

External candidates must be authorized to work for any employer in the USA.

At Umdasch Group, we are convinced that diverse teams drive performance and are key to our global success. It’s their attitude and their contributions that matter.Regardless of any personal characteristics, people who share our values and are committed to working passionately towards our common goals will find space to grow.

We believe in – and are committed to – equal opportunities for everyone.