Logistics Customer Success Specialist

ODW Logistics; Byhalia (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

ODW Logistics is seeking a Customer Service Representative (CSR) to handle administrative duties related to receiving, storing, maintaining, shipping and invoicing of our customer's inventory. The CSR works closely with warehouse leadership, staff and customers to ensure accurate, timely service.

You will process shipping/receiving docs, communicate across departments, manage customer data in the WMS and Office tools, resolve discrepancies, and prepare regular customer reports.

Qualifications

• 1–2+ years of customer service or related experience preferred.
• High School diploma or equivalent.
• Proficiency in Microsoft Office tools; data entry and internet applications preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation.
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face).
• Manage customer information using Warehouse Management System and Microsoft Office tools.
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs.
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes.
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies.
• Complete daily and/or monthly customer reporting documentation.
• All other duties as assigned.

Skills

Customer service

Communication

Data entry

Microsoft Office

Education

High School diploma

Tools

AS400

Job description

ODW Logistics is seeking a Customer Service Representative (CSR) to handle administrative duties related to receiving, storing, maintaining, shipping and invoicing of our customer's inventory. The CSR works closely with warehouse leadership, staff and customers to ensure accurate, timely service.

You will process shipping/receiving docs, communicate across departments, manage customer data in the WMS and Office tools, resolve discrepancies, and prepare regular customer reports.