Customer Service & Warehouse Operations Lead

ODW Logistics, Inc.; Lockbourne (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

ODW Logistics, Inc. is seeking a Customer Service Representative to handle all administrative duties related to receiving, storing, maintaining, shipping, and invoicing of our customers' inventory.

The CSR will work with warehouse leadership, staff, and customers to ensure accurate documentation, timely communication, and efficient problem resolution. Experience with MS Office and AS400 is preferred; a High School diploma is required; 1–2 years in customer service is preferred.

Qualifications

• 1 – 2+ years of customer service or related experience preferred
• High School diploma or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred
• Previous experience with Warehouse Management System (AS400) preferred

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Skills

Communication

Patience

Adaptability

Conflict resolution

Problem solving

Time management

Education

High School diploma

Tools

Microsoft Office

AS400

Job description

ODW Logistics, Inc. is seeking a Customer Service Representative to handle all administrative duties related to receiving, storing, maintaining, shipping, and invoicing of our customers' inventory.

The CSR will work with warehouse leadership, staff, and customers to ensure accurate documentation, timely communication, and efficient problem resolution. Experience with MS Office and AS400 is preferred; a High School diploma is required; 1–2 years in customer service is preferred.