Logistics Customer Success Specialist

Openwork; Baytown (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Openwork is seeking a dependable Customer Service Representative in Baytown, TX to support a growing safety equipment supplier. You will handle orders, coordinate with the warehouse, and maintain accurate records in a fast-paced environment.

Ideal candidates read and write English, have administrative/logistics experience, and work well in a team. The role requires flexibility, punctuality, and proficiency with MS Office; evenings, weekends, or holidays may be required.

Qualifications

• Must read, write, and speak English.
• Higher education or equivalent work experience in administrative logistics.
• Strong organization skills; assertive, flexible, and customer service oriented.
• Ability to work in a team environment.
• Basic math skills: addition, subtraction, multiplication, and division.
• Proficient with MS Office and MS Outlook; learn required CSR systems.

Responsibilities

• Provide quality customer service and professional communication.
• Maintain organized files and archives; support warehouse coordination.
• Handle invoicing and follow tariffs and rate agreements.
• Ensure accuracy and timeliness in order processing and documentation.
• Be adaptable to working evenings, weekends, or holidays as needed.

Skills

Customer service

Teamwork

Organization

Assertiveness

Flexibility

MS Office

MS Outlook

Punctuality

Problem solving

Education

Higher education or equivalent work experience in administrative logistics industry

Tools

MS Office

MS Outlook

Job description

Openwork is seeking a dependable Customer Service Representative in Baytown, TX to support a growing safety equipment supplier. You will handle orders, coordinate with the warehouse, and maintain accurate records in a fast-paced environment.

Ideal candidates read and write English, have administrative/logistics experience, and work well in a team. The role requires flexibility, punctuality, and proficiency with MS Office; evenings, weekends, or holidays may be required.