Logistics Customer Service Specialist

Openwork; Baytown (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Openwork is seeking a dependable Customer Service Representative in Baytown, TX to support a growing safety equipment supplier. You will handle orders, coordinate with the warehouse, and maintain accurate records in a fast-paced environment.

Ideal candidates read and write English, have administrative/logistics experience, and work well in a team. The role requires flexibility, punctuality, and proficiency with MS Office; evenings, weekends, or holidays may be required.

Qualifications

• Must read, write, and speak English.
• Higher education or equivalent work experience in administrative logistics.
• Strong organization skills; assertive, flexible, and customer service oriented.
• Ability to work in a team environment.
• Basic math skills: addition, subtraction, multiplication, and division.
• Proficient with MS Office and MS Outlook; learn required CSR systems.

Responsibilities

• Provide quality customer service and professional communication.
• Maintain organized files and archives; support warehouse coordination.
• Handle invoicing and follow tariffs and rate agreements.
• Ensure accuracy and timeliness in order processing and documentation.
• Be adaptable to working evenings, weekends, or holidays as needed.

Skills

Customer service

Teamwork

Organization

Assertiveness

Flexibility

MS Office

MS Outlook

Punctuality

Problem solving

Education

Higher education or equivalent work experience in administrative logistics industry

Tools

MS Office

MS Outlook

Job description

Meador an Openwork Company is currently seeking a dependable Customer Service Representative (CSR) to join a growing safety equipment supplier in Baytown, TX. This is a great opportunity for someone with warehouse experience who enjoys working in a fast-paced environment and takes pride in accuracy, organization, and teamwork.

Job Description

Customer Service Representative must possess a thorough knowledge of processes and procedures associated with customer service, supply, storage, and distribution functions within a fast-paced and occasional stressful environment.

Requirements

• Must be able to read, write, and speak the English language.
• Higher education or equivalent work experience in administrative logistics industry.
• Must have strong organization skills, assertive, flexible, and customer service oriented.
• Must be able to work in a team environment.
• Mathematical skills: the ability to perform all basic calculations (add, subtract, multiply, and divide).
• Office environment with frequent visits to the warehouse (extreme weather conditions might be applicable).
• Maintain a clean, organized work area and equipment.
• Perform various tasks in assistance or in support of the organization.
• Be willing to work other than normal scheduled hours, which may include evenings, weekends and/or holidays according to the needs of the business.
• Punctuality is a must; be on time and ready to work at the start of shift.
• Must possess the skills to provide quality customer service including the ability to deal with a variety of people in a professional, courteous manner within diversified situations.
• Ability to perform assigned work tasks with little or no supervision.
• Must have a strong working knowledge of MS Office and MS Outlook. Must be able to learn the systems required for the CSR Department.
• File completed files helping maintain archived files.
• Perform invoicing by following tariffs and conditions determined in the rate agreements.
• Maintain a high level of professionalism with your assigned customers.
• Take a proactive approach regarding Customers' needs rather than a reactive approach.
• Must be able to problem solve on situations when they arise.
• Communication is key to continued success, and as a CSR, you must be willing to contact your assigned Customers during and after normal working hours.

Location

La Porte, TX

Schedule

8am-5pm

Pay

$17/hour