Logistics & Customer Success Coordinator

Openwork; Baytown (TX); On-site; USD 32,000 - 34,000; Full time

Job summary

Openwork in Baytown, TX is seeking a Customer Service & Logistics Coordinator to support order fulfillment in a fast-paced industrial environment. You will manage customer orders, coordinate with sales, operations and logistics, monitor shipping schedules and delivery timelines, and resolve issues to ensure a positive customer experience.

The ideal candidate has experience in manufacturing or distribution, strong communication and organizational skills, and familiarity with SAP or other ERP

Qualifications

• Experience in customer service or order management within industrial environments.
• Exposure to manufacturing, logistics, or distribution settings is preferred.
• Proficient with MS Office and ERP systems; strong written and verbal communication.

Responsibilities

• Manage customer orders, requests, and inquiries with professional communication.
• Coordinate with sales, operations, and logistics to support order fulfillment.
• Monitor order status, shipping schedules, and inventory availability.
• Investigate delays or discrepancies and implement timely resolutions.
• Maintain accurate order records and system updates across departments.

Skills

Customer service

Order management

Logistics coordination

Supply chain

SAP

MS Office

Communication

Organization

Problem-solving

Tools

SAP ERP

Job description

Openwork in Baytown, TX is seeking a Customer Service & Logistics Coordinator to support order fulfillment in a fast-paced industrial environment. You will manage customer orders, coordinate with sales, operations and logistics, monitor shipping schedules and delivery timelines, and resolve issues to ensure a positive customer experience.

The ideal candidate has experience in manufacturing or distribution, strong communication and organizational skills, and familiarity with SAP or other ERP