Customer Service & Logistics Coordinator

Openwork; Baytown (TX); On-site; USD 32,000 - 34,000; Full time

Job summary

Openwork in Baytown, TX is seeking a Customer Service & Logistics Coordinator to support order fulfillment in a fast-paced industrial environment. You will manage customer orders, coordinate with sales, operations and logistics, monitor shipping schedules and delivery timelines, and resolve issues to ensure a positive customer experience.

The ideal candidate has experience in manufacturing or distribution, strong communication and organizational skills, and familiarity with SAP or other ERP

Qualifications

• Experience in customer service or order management within industrial environments.
• Exposure to manufacturing, logistics, or distribution settings is preferred.
• Proficient with MS Office and ERP systems; strong written and verbal communication.

Responsibilities

• Manage customer orders, requests, and inquiries with professional communication.
• Coordinate with sales, operations, and logistics to support order fulfillment.
• Monitor order status, shipping schedules, and inventory availability.
• Investigate delays or discrepancies and implement timely resolutions.
• Maintain accurate order records and system updates across departments.

Skills

Customer service

Order management

Logistics coordination

Supply chain

SAP

MS Office

Communication

Organization

Problem-solving

Tools

SAP ERP

Job description

CUSTOMER SERVICE & LOGISTICS COORDINATOR

Pay: $23–$25 per hour (pending confirmation)

Industry: Industrial / Manufacturing

Employment Type: Full-Time

POSITION OVERVIEW

We are seeking a customer-focused and detail-oriented Customer Service & Logistics Coordinator to join a fast-paced industrial environment. This role is ideal for someone who enjoys problem-solving, managing multiple priorities, and working collaboratively across departments to ensure customer satisfaction and efficient order fulfillment.

The ideal candidate is proactive, organized, and adaptable, with a strong sense of urgency and a willingness to learn. Experience in manufacturing, logistics, supply chain, or the chemical industry is highly preferred. Experience with SAP or other ERP systems is a plus.

KEY RESPONSIBILITIES

• Manage customer orders, requests, and inquiries while providing professional and timely communication.
• Coordinate with sales, operations, logistics, and other departments to support order fulfillment and resolve issues.
• Monitor order status, shipping schedules, inventory availability, and delivery timelines.
• Investigate customer concerns, shipping delays, and order discrepancies to identify solutions and ensure timely resolution.
• Maintain accurate order records, documentation, scheduling information, and system updates.
• Track multiple priorities simultaneously while meeting deadlines and maintaining attention to detail.
• Follow up on outstanding issues and commitments to ensure a positive customer experience.
• Identify potential process improvements and take initiative to resolve problems.
• Support team members and assist with additional responsibilities as needed.

QUALIFICATIONS

• Previous experience in customer service, order management, logistics coordination, supply chain, or a related field preferred.
• Experience in manufacturing, industrial, chemical, or distribution environments is strongly preferred.
• Proficiency with computer systems and Microsoft Office applications.
• Experience with SAP or other enterprise resource planning (ERP) systems is a plus.
• Strong written and verbal communication skills.
• Excellent organizational skills with a high level of accuracy and attention to detail.
• Ability to manage competing priorities and remain composed in a fast-paced environment.
• Strong problem-solving skills and the ability to take ownership of issues through resolution.
• A collaborative, customer-focused mindset with a proactive approach to learning and teamwork.