Logistics & Customer Solutions Liaison

Flint Hills Resources; Green Bay (WI); Ibrido; USD 90.000 - 115.000; Tempo pieno

Descrizione del lavoro

Georgia-Pacific seeks a Customer Shipment Liaison in Green Bay, WI to connect GP PRO Customer Solutions, KBX Logistics, Product Supply, and shipping facilities for responsive daily execution and ongoing improvement.

You will use data, automation, and AI-enabled tools to reduce repetitive tasks, enhance visibility, and support high-value customer needs while maintaining strong partnerships across the network.

Competenze

• 3+ years in supply chain, logistics, or customer-facing ops.
• Experience with Microsoft Office applications (Excel, PowerPoint, Outlook, Teams).
• Strong analytical skills and ability to communicate recommendations across teams.
• Experience coordinating multiple stakeholders and time-sensitive service issues.

Mansioni

• Serve as the primary communication bridge among GP PRO Customer Solutions, KBX Logistics, Product Supply, and shipping facilities for service situations and daily execution.
• Translate customer and CPG priorities into clear, actionable plans for operational partners.
• Be accountable for problem solving from discovery through resolution, implementation, and follow-up.
• Proactively identify recurring opportunities, process gaps, and manual activities, leading sustainable improvements.
• Leverage AI-enabled tools and automation to streamline work and improve decision support.
• Collaborate with cross-functional teams on delivery characteristics, cube optimization, intermodal options, and least-cost routing.
• Manage holiday schedules and provide guidance to Customer Solutions and facility partners.
• Coordinate facility capacity and customer-load prioritization balancing service expectations and cost-to-serve.
• Apply analytical problem-solving to service issues using systems and data to monitor parameters and identify escalation risks early.
• Lead or support continuous improvement projects, documenting current vs future state and enabling adoption.
• Advance no-touch ordering and stronger customer engagement through case reviews and root-cause analysis.

Conoscenze

Supply chain

Logistics

Transportation

Customer service

Cross-functional coordination

Formazione

Associate degree or higher

Strumenti

SAP S/4HANA

Descrizione del lavoro

Georgia-Pacific seeks a Customer Shipment Liaison in Green Bay, WI to connect GP PRO Customer Solutions, KBX Logistics, Product Supply, and shipping facilities for responsive daily execution and ongoing improvement.

You will use data, automation, and AI-enabled tools to reduce repetitive tasks, enhance visibility, and support high-value customer needs while maintaining strong partnerships across the network.