Freight & Carrier Coordination Specialist

CEVA Logistics; Green Bay (WI); In loco; USD 27.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

401(k) plan

Tuition reimbursement

Holiday pay and PTO

Medical, dental, vision benefits

Basic life insurance

AD&D coverage

Disability insurance

Paid parental leave

Paid bereavement and jury duty

Descrizione del lavoro

CEVA Logistics is seeking a Customer Logistics Representative in Green Bay, WI. The role supports execution of account plans and SOWs, handling daily operations, order file and carrier execution, and implementing productivity improvements using QDM methodologies.

The CLR anticipates priority changes and develops plans to meet challenges while addressing internal and external performance issues. The position requires collaboration with various departments and adherence to SOPs.

Competenze

• High school diploma required; associate degree preferred.
• 0--1 years of experience required.
• At least 2 years of experience in contract logistics, transportation, or a related industry preferred.

Mansioni

• Execute complex freight tendering, including rate negotiation and securing capacity for specialty moves.
• Communicate with internal departments, customers, carriers, and vendors via oral and written methods.
• Manage service performance at the load level and perform root cause analysis for pickup/delivery failures.
• Gather and document load exceptions from carriers and shippers in the TMS portal.
• Manage exception loads through to completion.
• Identify process improvements and cost savings opportunities using QDM methodologies.
• Handle escalations following customer SOPs.
• Manage KPIs such as tender acceptance and missed pickups/deliveries.
• Create and maintain clear work instructions and ensure SOP compliance.
• Perform other duties as required.

Conoscenze

Freight tendering

Rate negotiation

Customer communication

KPI management

Problem solving

Formazione

High school diploma

Associate degree preferred

Strumenti

TMS portal

Descrizione del lavoro

CEVA Logistics is seeking a Customer Logistics Representative in Green Bay, WI. The role supports execution of account plans and SOWs, handling daily operations, order file and carrier execution, and implementing productivity improvements using QDM methodologies.

The CLR anticipates priority changes and develops plans to meet challenges while addressing internal and external performance issues. The position requires collaboration with various departments and adherence to SOPs.