Shipment Solutions Liaison — Hybrid (Green Bay)

Georgia Pacific; Green Bay (WI); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Georgia-Pacific is seeking a Customer Shipment Liaison to connect GP PRO Customer Solutions, KBX Logistics, Product Supply and Georgia-Pacific shipping facilities to improve daily execution, resolve service issues, and drive continuous improvement. Based in Green Bay, WI, this role emphasizes proactive communication and data-enabled decision making.

Schedule is Monday through Friday, 7:30am to 4pm, with Tuesdays in the office and other days remote.

Qualifications

• 3+ years in supply chain, logistics, or a customer-facing role.
• Experience with Microsoft Office applications including Excel, PowerPoint, Outlook, and Teams.
• Strong analytical and problem-solving abilities with cross-functional communication.
• Ability to coordinate multiple stakeholders and time-sensitive issues.

Responsibilities

• Serve as primary bridge among GP PRO Customer Solutions, KBX Logistics, Product Supply, and shipping facilities for service situations, daily execution, and improvement opportunities.
• Represent warehouse capabilities, constraints, and risks while translating customer and CPG priorities into actionable plans for operational partners.
• Be accountable for problem solving issues and opportunities from discovery through resolution, implementation, communication, and follow-up; remove barriers and ensure commitments are completed.
• Proactively identify recurring opportunities, process gaps, and manual activities, then lead sustainable improvements that reduce waste, improve service, and strengthen customer experience.
• Leverage AI-enabled tools, automation, reporting, and workflow solutions to streamline repetitive work, improve decision support, and increase shipment visibility. Apply appropriate data stewardship and business controls when using technology.
• Partner with cross-functional teams to evaluate opportunities involving delivery characteristics, maximizing cube, intermodal options, freight consolidation, shipping capacity, sourcing, and least-cost optimization.
• Manage holiday schedules and provide clear guidance to Customer Solutions and facility partners.
• Coordinate facility capacity and customer-load prioritization, balancing service expectations, operating constraints, and cost-to-serve considerations.
• Apply analytical problem-solving to service issues and processing exceptions by using systems, reports, and analytics to monitor service parameters, support timely pickup and delivery, identify trends, and elevate risks early.
• Lead or support continuous improvement projects, including documenting current-state work, defining future-state processes, measuring outcomes, and helping teams adopt and sustain changes.
• Advance no-touch ordering and stronger customer engagement through case reviews, root-cause analysis, standard work, and collaboration with Customer Solutions Specialists.
• Communicate with honesty, clarity, urgency, and respect, building trusted relationships across facilities, Customer Solutions, Sales, KBX Transportation, and Product Supply.
• Use the GP PRO and Georgia-Pacific vision to prioritize work that creates the greatest value, eliminates unnecessary activity, strengthens long-term partnerships, and improves customer and business outcomes.

Skills

Supply chain experience

Stakeholder coordination

Problem solving

Excel / Office suite

Education

Associate degree or higher

Tools

SAP S/4HANA

Job description

Georgia-Pacific is seeking a Customer Shipment Liaison to connect GP PRO Customer Solutions, KBX Logistics, Product Supply and Georgia-Pacific shipping facilities to improve daily execution, resolve service issues, and drive continuous improvement. Based in Green Bay, WI, this role emphasizes proactive communication and data-enabled decision making.

Schedule is Monday through Friday, 7:30am to 4pm, with Tuesdays in the office and other days remote.