Global Logistics Customer Service Lead

DSV Road GmbH; Sterling (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Holidays

Job summary

DSV in the United States is seeking a Customer Service Supervisor to coordinate and lead a world-class team of service agents, specialists and coordinators. You will monitor call volume, handle escalated complaints, maintain performance metrics, and ensure adherence to client protocols and SOPs while fostering a safe, efficient work environment.

Prior supervisory experience and a Bachelor’s degree are preferred.

Qualifications

• Bachelor’s degree or equivalent strongly preferred.
• 0-2 years of supervisory experience preferred.
• Exceptional interpersonal and analytical skills are required.

Responsibilities

• Supervise and develop customer service agents, specialists, and coordinators.
• Monitor performance, compile workload statistics, and generate reports.
• Handle customer complaints and ensure adherence to client protocols and SOPs.

Skills

Supervisory experience

Interpersonal skills

Analytical skills

Education

Bachelor's degree

Job description

DSV in the United States is seeking a Customer Service Supervisor to coordinate and lead a world-class team of service agents, specialists and coordinators. You will monitor call volume, handle escalated complaints, maintain performance metrics, and ensure adherence to client protocols and SOPs while fostering a safe, efficient work environment.

Prior supervisory experience and a Bachelor’s degree are preferred.