Global Logistics Customer Service Supervisor

Dsv Air & Sea SAU; Northern (KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) matching

Paid time off

Health insurance

Job summary

DSV USA is seeking a Customer Service Supervisor to coordinate a world-class team of customer service agents, specialists and coordinators. You will monitor calls, supervise performance, and drive process improvements while upholding client protocols and safety standards.

Required: Bachelor’s degree or equivalent, 0–2 years supervisory experience, and the ability to pass background checks. The role offers a competitive base salary and a robust benefits package including medical, dental, vision,

Qualifications

• Bachelor’s degree or equivalent strongly preferred.
• Generally prefer 0-2 years of related supervisory experience.
• Must be able to pass any federal/state/local background checks, clearances, and/or drug and alcohol tests.

Responsibilities

• Supervise and develop a world-class customer service team of agents, specialists and coordinators.
• Record and analyze call data to improve performance and efficiency.
• Ensure adherence to client protocols and SOPs; manage complaints and resolutions.
• Monitor staffing, workloads and call volumes; adjust staffing as needed.
• Provide coaching and feedback to staff to meet objectives and improve service quality.

Skills

Interpersonal skills

Analytical skills

Education

Bachelor’s degree or equivalent

Job description

DSV USA is seeking a Customer Service Supervisor to coordinate a world-class team of customer service agents, specialists and coordinators. You will monitor calls, supervise performance, and drive process improvements while upholding client protocols and safety standards.

Required: Bachelor’s degree or equivalent, 0–2 years supervisory experience, and the ability to pass background checks. The role offers a competitive base salary and a robust benefits package including medical, dental, vision,