Logistics Customer Service Supervisor & Team Coach

DSV Air & Sea Inc.; Walton (KY); On-site; USD 63,000 - 79,000; Full time

Job summary

DSV Air & Sea Inc. is seeking a Customer Service Supervisor to lead the day-to-day customer service operations in Walton, Kentucky. The role emphasizes training CSRs, understanding manufacturing, planning, and transportation, and delivering high-quality service.

The position requires managing data, vendor interactions, and process improvements while ensuring KPI targets are met. Strong communication and leadership abilities are essential.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field required.
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months.

Responsibilities

• Develops and maintains positive customer relationships
• Communicates effectively with customers, vendors and team members
• Provides overall responsibility for ensuring accurate data capture and system entry
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
• Continually looks for internal and customer process improvement processes
• Develops and promotes a team environment
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
• Assists with implementation and testing of new account start ups
• Provides support to teams located at customer sites
• Supports presentations for new customer sales, implementations and customer visits
• Presents data and findings in front of the Customer
• Reviews, updates and maintains standard operating procedures (SOP's)
• Meets or exceeds all team KPI's for Customer Service
• Conducts project work as required
• May be required to work hours outside of set schedule dictated by business needs
• Performs other duties as assigned.

Skills

WMS knowledge

MS Office

English (reading/writing/verbal)

Analytical skills

Education

High School Diploma or GED

4-Year College Degree preferred

Tools

MS Office

WMS

Job description

DSV Air & Sea Inc. is seeking a Customer Service Supervisor to lead the day-to-day customer service operations in Walton, Kentucky. The role emphasizes training CSRs, understanding manufacturing, planning, and transportation, and delivering high-quality service.

The position requires managing data, vendor interactions, and process improvements while ensuring KPI targets are met. Strong communication and leadership abilities are essential.