Customer Service Supervisor — Global Logistics

DSV Road GmbH; Walton (KY); On-site; USD 63,000 - 79,000; Full time

Job summary

DSV Road GmbH in Walton, Kentucky, seeks a Customer Service Supervisor to lead day-to-day CS operations, train CSRs, and coordinate with manufacturing, planning and transportation. The role requires strong data entry, problem-solving, and team leadership to deliver reliable service.

You will develop customer relationships, drive process improvements, and mentor staff while supporting sites and new accounts within a fast-paced logistics environment.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of management experience in a logistics, customer service or related field.
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months.

Responsibilities

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors and team members.
• Provides overall responsibility for ensuring accurate data capture and system entry.
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues.
• Continually looks for internal and customer process improvement processes.
• Develops and promotes a team environment.
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development.
• Assists with implementation and testing of new account start ups.
• Provides support to teams located at customer sites.
• Supports presentations for new customer sales, implementations and customer visits.
• Presents data and findings in front of the Customer.
• Reviews, updates and maintains SOPs.
• Meets or exceeds all team KPI’s for Customer Service.

Skills

People management

Customer service

Communication

Data accuracy

Education

High School Diploma or GED

Tools

WMS

MS Office

Job description

DSV Road GmbH in Walton, Kentucky, seeks a Customer Service Supervisor to lead day-to-day CS operations, train CSRs, and coordinate with manufacturing, planning and transportation. The role requires strong data entry, problem-solving, and team leadership to deliver reliable service.

You will develop customer relationships, drive process improvements, and mentor staff while supporting sites and new accounts within a fast-paced logistics environment.