Logistics Customer Service Supervisor

Dsv Air & Sea SAU; Kentucky; On-site; USD 63,000 - 79,000; Full time

Job summary

DSV is seeking a Customer Service Supervisor in Walton, Kentucky. The role oversees daily customer service operations, trains CSRs, and collaborates with warehouse, transportation, and sales teams to meet customer needs.

Requires a high school diploma or GED, 2+ years in logistics/3PL and 2+ years of management experience. Strong communication, Excel/MS Office skills, and problem-solving abilities are essential. Base pay ranges from $63,360 to $79,200 annually, with benefits as offered by DSV.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field.
• Must be able to work in unregulated temperatures within the warehouse; temperatures can range from mild to moderate.

Responsibilities

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors and team members.
• Provides overall responsibility for ensuring accurate data capture and system entry.
• Leads training for CSRs and day-to-day operations of the customer service group.
• Meets or exceeds all team KPI's for Customer Service.

Skills

Communication

Cross-functional collaboration

MS Office

Excel

Analytical thinking

Problem solving

Customer service

Education

High School Diploma or GED

4-year college degree preferred

Tools

WMS

Job description

DSV is seeking a Customer Service Supervisor in Walton, Kentucky. The role oversees daily customer service operations, trains CSRs, and collaborates with warehouse, transportation, and sales teams to meet customer needs.

Requires a high school diploma or GED, 2+ years in logistics/3PL and 2+ years of management experience. Strong communication, Excel/MS Office skills, and problem-solving abilities are essential. Base pay ranges from $63,360 to $79,200 annually, with benefits as offered by DSV.