Logistics Customer Service Supervisor - Lead & Growth

DHL Air (UK) Ltd; Plainfield (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid vacation

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor in the United States to lead shift operations, supervise staff, and serve as the first escalation point for customer service issues. You will coordinate with operations to resolve issues, manage documentation, and drive productivity in a fast-paced environment.

The role requires a Bachelor’s degree and 1–3 years in a supervisory capacity, with 1–2 years in logistics preferred. Competitive benefits and a national salary range apply.

Qualifications

• Bachelor's degree or equivalent experience.
• 1-3 years of experience in a lead / supervisory / management position.
• 1-2 years of logistics industry experience preferred.
• Previous customer service and operations background.

Responsibilities

• Coordinate and supervise the shift; support staff daily and weekly.
• Interface with the customer and coordinate with operations to address issues.
• Review customer complaints with warehouse management and/or transportation.
• Ensure necessary documentation is completed and filed according with guidelines.
• Lead staff to increase productivity via improved work processes and development.
• Plan shift/daily/weekly workload and volume forecasting.
• Manage and assist staff and participate in performance data collection.

Skills

Team leadership

Customer service

Operations coordination

Contract requirements

Education

Bachelor's degree or equivalent experience

Job description

DHL Supply Chain is seeking a Customer Service Supervisor in the United States to lead shift operations, supervise staff, and serve as the first escalation point for customer service issues. You will coordinate with operations to resolve issues, manage documentation, and drive productivity in a fast-paced environment.

The role requires a Bachelor’s degree and 1–3 years in a supervisory capacity, with 1–2 years in logistics preferred. Competitive benefits and a national salary range apply.