Customer Service Supervisor — Lead & Optimize Support

DHL Supply Chain; Indianapolis (IN); On-site; Confidential; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Prescription drugs

Stock purchase plan

401K

PTO

Job summary

DHL Supply Chain in the United States is seeking a Customer Service Supervisor to coordinate and supervise daily shift activities. You will interface with customers, address issues with operations, and review complaints with warehouse/transportation teams.

The role requires a bachelor’s degree and 1–3 years in a lead/supervisory role, plus 1–2 years in logistics. A national salary range is provided, with broader state variations.

Qualifications

• Bachelor’s degree or equivalent experience, required.
• 1-3 years of experience in a lead / supervisory / management position, required.
• 1-2 years of logistics industry experience, preferred.
• Previous customer service and operations background, required.

Responsibilities

• Coordinate and supervise the shift.
• Support staff activities on a daily and weekly basis.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide first line escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with company and customer guidelines.
• Lead support staff to increase productivity via improved work processes and associate development.
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement.
• Evaluate performance variances to identify root cause and implement approved action plans.
• Ensure value-added services for customers are completed as required.

Skills

Leadership

Supervisory

Customer service

Operations background

Education

Bachelor's degree

Job description

DHL Supply Chain in the United States is seeking a Customer Service Supervisor to coordinate and supervise daily shift activities. You will interface with customers, address issues with operations, and review complaints with warehouse/transportation teams.

The role requires a bachelor’s degree and 1–3 years in a lead/supervisory role, plus 1–2 years in logistics. A national salary range is provided, with broader state variations.