Customer Service Supervisor — Lead & Elevate Customer Ops

DHL Supply Chain; Plainfield (IN); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

generous PTO

Job summary

DHL Supply Chain in the United States is seeking a Customer Service Supervisor to coordinate and supervise shift operations, interfacing with customers and addressing issues with operations. You will lead daily activities, ensure documentation, and drive performance improvements across the team.

The role emphasizes leadership, customer service excellence, and operational coordination within a fast-paced environment. Competitive benefits and a national salary range accompany this position.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1-3 years in a lead/supervisory/management position required.
• 1-2 years of logistics industry experience preferred.
• Previous customer service and operations background required.

Responsibilities

• Coordinate and supervise the shift.
• Support staff activities on a daily and weekly basis.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups, provide first line of escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with company and customer guidelines.
• Provide professional, safe, fair and secure work environment and direct daily activities.
• Lead support staff to increase productivity via improved work processes and associate development.
• Administer associate recognition programs as outlined in company/account/site guidelines.
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished.
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement.
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
• Ensure value-added services for customers are completed as required.

Skills

Lead/Supervisory

Customer service

Operations coordination

Education

Bachelor's degree or equivalent

Job description

DHL Supply Chain in the United States is seeking a Customer Service Supervisor to coordinate and supervise shift operations, interfacing with customers and addressing issues with operations. You will lead daily activities, ensure documentation, and drive performance improvements across the team.

The role emphasizes leadership, customer service excellence, and operational coordination within a fast-paced environment. Competitive benefits and a national salary range accompany this position.