Customer Service & Operations Supervisor

DHL Germany; Indianapolis (IN); On-site; Confidential; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription benefits

Stock purchase plan (discounted)

401K

Paid time off

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor to coordinate and supervise daily shift activities, liaise with customers, and support operations to resolve issues. The role emphasizes leadership, performance management, and continuous improvement in a fast-paced logistics environment.

The position requires a Bachelor's degree and 1–3 years in a supervisory capacity, with 1–2 years in logistics and strong customer service experience.

Qualifications

• Bachelor's degree or equivalent experience, required.
• 1-3 years of experience in a lead / supervisory / management position, required.
• 1-2 years of logistics industry experience, preferred.
• Previous customer service and operations background, required.

Responsibilities

• Coordinate and supervise the shift.
• Provide interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide first-line escalation for issues.
• Ensure documentation is completed and filed according with guidelines.
• Lead staff to increase productivity and develop associates.
• Manage workload planning and volume forecasting routines.
• Analyze performance variances and implement corrective actions.

Skills

Leadership

Customer service

Operations

Team coordination

Education

Bachelor's degree

Job description

DHL Supply Chain is seeking a Customer Service Supervisor to coordinate and supervise daily shift activities, liaise with customers, and support operations to resolve issues. The role emphasizes leadership, performance management, and continuous improvement in a fast-paced logistics environment.

The position requires a Bachelor's degree and 1–3 years in a supervisory capacity, with 1–2 years in logistics and strong customer service experience.