Logistics Customer Service Supervisor

DSV Road GmbH; Hutto (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

DSV in Texas is seeking a Customer Service Supervisor for the Hutto site to lead the daily customer service team, train CSRs, and ensure accurate data capture across operations. The role requires understanding of manufacturing, planning and transportation, with a focus on cross-functional collaboration.

Qualifications include a GED or higher, 2+ years in transport/supply chain in a 3PL, 2+ years of leadership in logistics, and proficiency with WMS and MS Office.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in logistics or related field.
• Ability to work in warehouse environments with varying temperatures.

Responsibilities

• Develops and maintains positive customer relationships
• Communicates effectively with customers, vendors and team members
• Provides overall responsibility for ensuring accurate data capture and system entry
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
• Meets or exceeds all team KPI’s for Customer Service

Skills

Team leadership

Customer service management

MS Office

WMS

Communication skills

Conflict resolution

Education

GED or high school diploma

4-year college degree preferred

Tools

WMS

ERP systems

Job description

DSV in Texas is seeking a Customer Service Supervisor for the Hutto site to lead the daily customer service team, train CSRs, and ensure accurate data capture across operations. The role requires understanding of manufacturing, planning and transportation, with a focus on cross-functional collaboration.

Qualifications include a GED or higher, 2+ years in transport/supply chain in a 3PL, 2+ years of leadership in logistics, and proficiency with WMS and MS Office.