Supervisor, CSR Hutto

DSV Air & Sea Inc.; Hutto (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

DSV Air & Sea Inc. is seeking a Customer Service Supervisor to lead day‑to‑day activities in the customer service department. The role trains CSRs, understands manufacturing, planning, and transportation, and drives KPI performance.

Responsibilities include cross-functional collaboration with warehouse, transportation, and sales teams, plus mentoring direct reports and supporting new account start-ups and customer site visits. Strong communication is essential.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 2 years in transportation/supply chain management in a 3PL.
• Minimum of 2 years of successful management experience in a logistics or related field.
• Must work in unregulated warehouse temperatures during seasons.

Responsibilities

• Develop and maintain positive customer relationships.
• Communicate with customers, vendors, and team members.
• Ensure accurate data capture and system entry.
• Use data and problem-solving to resolve issues.
• Promote process improvements and teamwork.
• Oversee performance feedback, training, and development.
• Assist with new account start-ups and site support.
• Present data and findings to customers.

Skills

WMS knowledge

MS Office

English

Education

GED or High School Diploma

Tools

WMS software

Job description

Position Summary

The Customer Service Supervisor is responsible for the day‑to‑day activities of the customer service department. The supervisor trains CSRs for daily operations and must have a solid understanding of manufacturing, planning, and transportation.

Essential Duties and Responsibilities

• Develop and maintain positive customer relationships.
• Communicate effectively with customers, vendors, and team members.
• Ensure accurate data capture and system entry.
• Proactively use data and problem‑solving skills to resolve internal team, customer service, and vendor issues.
• Continuously look for internal and customer process improvements.
• Develop and promote a team environment.
• Manage personnel responsibilities including performance feedback, training, mentoring, and development.
• Assist with implementation and testing of new account start‑ups.
• Provide support to teams at customer sites.
• Support presentations for new customer sales, implementations, and customer visits.
• Present data and findings to customers.
• Review, update, and maintain standard operating procedures (SOPs).
• Meet or exceed all team KPI’s for Customer Service.
• Conduct project work as required.

Other Duties (Site Specific)

• May be required to work hours outside of the set schedule dictated by business needs.
• Perform other duties as assigned.

Supervisory Responsibilities

• Ensure direct reports deliver projects within scope, on time, and meet customer expectations.
• Manage team vacations schedules and workload to assist in project prioritization.
• Develop direct reports.
• Make employment decisions regarding staff and performance management.

Minimum Required Qualifications

Education and Experience

• Must have a high school diploma or general education degree (GED).
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service, or related field.
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months (mild to moderate).

Skills, Knowledge, and Abilities

Computer Skills

• Basic knowledge of WMS (Warehouse Management Systems).
• Proficiency in MS Office applications (Excel, Word, Outlook).

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Must have analytical aptitude and a solid mathematics foundation.

Other

• Excellent communication skills and ability to deal with clients tactfully and efficiently.
• Cross‑functional collaboration – ability to work with warehouse, transportation, and sales teams.
• Clear and articulate on the phone and in person with strong writing and presentation abilities – persuasive but empathetic.
• Handle conflict and pressure, set priorities, and maintain a positive customer service image under difficult conditions.
• General understanding of the supply chain management and logistics industry, including regulatory compliance.

Preferred Qualifications

• 4‑Year College Degree preferred; equivalent experience or a combination of education and experience considered.
• Prefer 5 years’ experience in a leadership role in logistics/distribution/supply‑chain environment.
• Multi‑language knowledge preferred.

Physical Demands

Occasionally - Handling/fingering, sitting.

Frequently - Bending.

Constantly - Walking and standing.

Ability to Lift/Carry and Push/Pull - 21-50 pounds (reach above shoulder, reach outward, squat, or kneel).

Work Environment

While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pay and Benefits

Expected base pay: $70,000.00 - $75,000.00. Compensation is determined based on job‑related factors such as experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity Mandate

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. DSV reserves the right to defer or close a vacancy at any time.