Logistics & Customer Service Specialist (Temp-to-Perm)

Express Employment Professionals - Cincinnati East

Randolph (MA)

On-site

USD 48,712,000 - 65,904,000

Full time

13 days ago

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Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to schedule deliveries, trace loads, and resolve issues that arise during the day regarding pickups or deliveries. The position runs Monday–Friday, 8:30am–5:00pm, paying $20/hour.

It is a full-time role with temp-to-perm potential. Responsibilities include data entry, customer order processing, tracking performance, and maintaining strong customer relationships to ensure smooth operations with rail

Qualifications

Data entry accuracy and speed required.
Ability to enter accurate customer orders in computer systems.
Strong communication with dispatchers and customers.
Understanding rail carrier operations and pier procedures.
Proactive problem resolution for load issues.

Responsibilities

Perform prompt and complete data entry.
Enter accurate customer orders in computer system.
Monitor on-time performance for driver delivery and pick-up.
Prepare tracking reports.
Develop knowledge base of all customers.
Develop relationships with all customers.
Understand and abide by various customer requirements.
Resolve customer problems promptly and efficiently.
Understand the operations and rules of the rail carriers and piers.
Communicate with Dispatchers to avoid problems and resolve issues that may occur.
Trace and monitor existing loads in the system to prevent problems from occurring.
Other duties as assigned.