Global Logistics Operations Specialist

Express Employment Professionals - Cincinnati East; Philadelphia (Philadelphia County); On-site; USD 25,000 - 39,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a detail-oriented Operations Agent to support daily freight and shipment operations. The role coordinates domestic and international shipments, maintains shipment records, prepares documentation, tracks freight, and communicates with customers, carriers, and internal teams.

The ideal candidate is organized, able to manage multiple shipments, and delivers accurate updates while providing professional customer service in a fast-paced

Qualifications

• Experience in freight forwarding, logistics, or transportation is preferred.
• Experience handling domestic and international shipments is a plus.
• Familiarity with MAWB/HAWB, freight documentation, shipment tracking, and routing is preferred.
• Strong computer and data-entry skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.

Responsibilities

• Process and coordinate customer shipment bookings for domestic and international freight.
• Enter shipment information accurately into transportation and warehouse management systems.
• Create and maintain shipment records, including MAWB/HAWB information, routing instructions, and shipment details.
• Track shipments and provide timely status updates to customers and internal teams.
• Prepare shipping documentation and ensure paperwork is complete, accurate, and compliant.
• Communicate with customers, airlines, carriers, warehouses, and destination offices to coordinate shipments and resolve issues.
• Assist with billing by reviewing shipment charges, preparing invoices, and resolving billing discrepancies.
• Perform accurate data entry while maintaining organized shipment records.
• Monitor shipment activity and prepare operational reports as needed.
• Review shipment information for accuracy and identify potential delays or issues.
• Support daily operational activities and help ensure shipments move efficiently and according to customer requirements.
• Provide professional and responsive customer service throughout the shipment process.
• Follow company procedures, transportation requirements, and applicable shipping regulations.
• Perform other operational and administrative duties as assigned.

Skills

Freight forwarding

Logistics

Transportation

Shipping

Operations

Data entry

Customer service

Communication

Time management

Problem solving

Tools

TMS

WMS

Microsoft Office / Excel

Job description

Express Employment Professionals - Cincinnati East is seeking a detail-oriented Operations Agent to support daily freight and shipment operations. The role coordinates domestic and international shipments, maintains shipment records, prepares documentation, tracks freight, and communicates with customers, carriers, and internal teams.

The ideal candidate is organized, able to manage multiple shipments, and delivers accurate updates while providing professional customer service in a fast-paced