Delivery & Logistics Support Specialist

Express Employment Professionals - Cincinnati East; Randolph (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to schedule deliveries, trace loads, and resolve daily transport issues. The role operates Monday through Friday, 8:30am to 5:00pm, at a rate of $20 per hour. It is a full-time position with temp-to-perm potential.

Responsibilities include data entry, order accuracy, and maintaining strong customer relationships while coordinating with Dispatchers to ensure smooth operations.

Qualifications

• Prompt and complete data entry.
• Enter accurate customer orders in the computer system.
• Monitor on-time performance for driver delivery and pick-up.
• Resolve customer problems promptly and efficiently.

Responsibilities

• Trace and monitor loads to prevent issues.
• Communicate with Dispatchers to resolve issues.
• Prepare tracking reports.
• Develop relationships with customers.

Skills

Data entry

Customer orders

On-time monitoring

Tracking reports

Customer relationships

Problem solving

Job description

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to schedule deliveries, trace loads, and resolve daily transport issues. The role operates Monday through Friday, 8:30am to 5:00pm, at a rate of $20 per hour. It is a full-time position with temp-to-perm potential.

Responsibilities include data entry, order accuracy, and maintaining strong customer relationships while coordinating with Dispatchers to ensure smooth operations.