Logistics Customer Service Specialist – Scheduling & Docs

CJ Logistics America; Litchfield Park (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid time off

Tuition assistance

Early access to earned wages

Job summary

CJ Logistics America is hiring a Customer Service Representative (CSR) to be the first point of contact at the Welcome Center or Customer Service Office. You will manage communications, scheduling, and paperwork, and support shipping and receiving in a fast-paced warehouse environment.

Ideal candidates have 1–2 years of related experience, proficiency with Microsoft Office, and strong attention to detail. This on-site role offers a 1st shift (6:00 am–2:30 pm) and a base wage of $20–$25 per hour,

Qualifications

• High School Diploma or GED or equivalent experience.
• 1–2 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Effective interpersonal skills with internal and external customers.

Responsibilities

• Provide excellent customer service to internal and external stakeholders.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for dock and yard activities.
• Maintain inbound and outbound schedules using WMS and standard office software.
• Prepare and verify all required shipping and receiving documents, ensuring paperwork is error-free.
• Assign dock doors and update yard reports for trailer inventory.
• Sign drivers in and out, verifying identification and paperwork accuracy.
• Reconcile inbound shipments with packing slips and manage drop lot activities.
• Process and schedule all carrier appointments.
• Support shipping and receiving functions as needed.
• Report errors or discrepancies to leadership to ensure accuracy.
• Participate in training and adhere to safety and policies.
• Perform duties safely, timely, and professionally.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Tools

WMS

AS400

SAP

Job description

CJ Logistics America is hiring a Customer Service Representative (CSR) to be the first point of contact at the Welcome Center or Customer Service Office. You will manage communications, scheduling, and paperwork, and support shipping and receiving in a fast-paced warehouse environment.

Ideal candidates have 1–2 years of related experience, proficiency with Microsoft Office, and strong attention to detail. This on-site role offers a 1st shift (6:00 am–2:30 pm) and a base wage of $20–$25 per hour,