Customer Service - Customer Service Rep

CJ Logistics America; Litchfield Park (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid time off

Tuition assistance

Early access to earned wages

Job summary

CJ Logistics America is hiring a Customer Service Representative (CSR) to be the first point of contact at the Welcome Center or Customer Service Office. You will manage communications, scheduling, and paperwork, and support shipping and receiving in a fast-paced warehouse environment.

Ideal candidates have 1–2 years of related experience, proficiency with Microsoft Office, and strong attention to detail. This on-site role offers a 1st shift (6:00 am–2:30 pm) and a base wage of $20–$25 per hour,

Qualifications

• High School Diploma or GED or equivalent experience.
• 1–2 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Effective interpersonal skills with internal and external customers.

Responsibilities

• Provide excellent customer service to internal and external stakeholders.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for dock and yard activities.
• Maintain inbound and outbound schedules using WMS and standard office software.
• Prepare and verify all required shipping and receiving documents, ensuring paperwork is error-free.
• Assign dock doors and update yard reports for trailer inventory.
• Sign drivers in and out, verifying identification and paperwork accuracy.
• Reconcile inbound shipments with packing slips and manage drop lot activities.
• Process and schedule all carrier appointments.
• Support shipping and receiving functions as needed.
• Report errors or discrepancies to leadership to ensure accuracy.
• Participate in training and adhere to safety and policies.
• Perform duties safely, timely, and professionally.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Tools

WMS

AS400

SAP

Job description

Who We Are And Why We’re Hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

Schedule

1st Shift - Monday to Friday from 6:00 am - 2:30 pm

Compensation

Base Hourly Wage: $20 -25 per hour

Incentive eligible: No

Position Overview

The Customer Service Representative (CSR) serves as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. This role is responsible for managing communications, maintaining schedules, processing paperwork, and supporting both shipping and receiving operations. The CSR ensures all documentation is accurate, supports daily logistics functions, and delivers excellent service in a fast-paced warehouse environment.

Essential Job Duties & Responsibilities

Customer Interaction & Communication

• Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.

Documentation & Scheduling

• Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
• Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error-free.
• Assign dock doors and update door and yard reports for trailer inventory.
• Sign drivers in and out, verifying identification and paperwork accuracy.

Operational Support

• Reconcile inbound shipments with packing slips and manage drop lot activities.
• Process and schedule all carrier appointments.
• Support shipping and receiving functions as needed, demonstrating flexibility across the team.
• Report errors or discrepancies to leadership to ensure accuracy and compliance.

Compliance & Continuous Improvement

• Participate in all required training and professional development.
• Follow all safety, operational, and record-keeping policies.
• Perform all duties in a safe, timely, and professional manner.

Required Qualifications

Perform other related job duties as assigned or required

• High School Diploma or GED Equivalent – or equivalent relevant experience.
• 1-2 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Effective interpersonal skills with the ability to work with internal and external customers.

Preferred Qualifications

• Previous shipping and receiving experience in a warehouse environment.
• Prior experience with warehouse management systems (WMS) or AS400.
• Experience with electronic scheduling and logistics software.
• Ability to work in a high-volume, fast-paced setting.
• Prior experience with SAP

Physical Requirements

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers. The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This role may be performed on-site only.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.

What We Offer

• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings
• Paid time off
• Tuition assistance
• Early access to earned wages
• High-performance culture with a continuous improvement mindset
• Opportunities for advancement!

CJ Logistics About Statement

At CJ Logistics, we value diversity, equity, and an inclusive workplace. If you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. This job posting sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pursuant to the California Fair Chance Act and other applicable federal, state, and local fair chance laws, the Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. CJ Logistics participates in the E-Verify program. This position is not eligible for visa sponsorship or support for work authorization. CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non-automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at [e-mail]. Requesting an accommodation or alternative review process will not negatively affect your candidacy.