Logistics Customer Service Specialist

Maersk Line Limited; Fife, Northern (WA, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Representative to manage freight forwarding shipments across multiple modes based on customer requests.

The role focuses on high-level operations excellence and delivering a quality customer service experience while maintaining station KPIs. Key duties include tracking outbound shipments, coordinating schedules with cartage agents, preparing routing paperwork, and communicating status to customers and stations.

Qualifications

• Must be able to multitask in a high-volume environment with strong attention to detail.
• Excellent verbal and written communication skills are required.
• Proficiency in Microsoft Office and ability to type 35+ words per minute.

Responsibilities

• Track and trace outbound shipments.
• Coordinate recover and delivery schedules with cartage agents.
• Prepare paperwork for routing, close out files, and send documentation promptly.
• Communicate freight status and issues to other stations and customers, and update the system.
• Communicate to dispatch for requested pickups.
• Adhere to regulatory standards for booking and routing shipments.
• Enter shipments into the transportation management system.
• Quote, cost and invoice domestic shipments (air, ocean, ground).
• Perform other duties as assigned.

Skills

Multi-tasking

Communication

Typing (35+ wpm)

Microsoft Office

Tech savvy

Education

High school diploma

Tools

Transportation Management System

Job description

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Representative to manage freight forwarding shipments across multiple modes based on customer requests.

The role focuses on high-level operations excellence and delivering a quality customer service experience while maintaining station KPIs. Key duties include tracking outbound shipments, coordinating schedules with cartage agents, preparing routing paperwork, and communicating status to customers and stations.