Logistics Customer Service Specialist | Day Shift

Arch Resources Group; Hickory (NC); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Arch Resources Group is seeking a Customer Service Representative in Conover, NC, offering a pay rate of $15.00/hr. The role is a day shift (Mon–Fri, 8am–5pm) in a logistics environment, located in Conover, NC 28613.

You will serve as the friendly voice for clients, resolve inquiries, and support sales while maintaining detailed CRM records. Ideal candidates have 3+ years in manufacturing-related customer service, strong phone skills, and the ability to multitask with accuracy.

Qualifikationen

• 3+ years of customer service experience in manufacturing or logistics.
• Excellent telephone and written communication skills.
• Strong attendance and ability to multitask in a fast-paced environment.

Aufgaben

• Respond to customer inquiries by phone, email, or chat with courtesy and clarity.
• Provide product and process information and guide clients through steps.
• Assist with sales questions and upsell where appropriate to improve experience.
• Maintain accurate CRM records and update client details.
• Collaborate with teammates to analyze feedback and drive improvements.
• Use Microsoft Office and related tools for documentation and reporting.
• Communicate effectively with multilingual clients and maintain professionalism.

Kenntnisse

Customer service

Multitasking

Telephone skills

Tools

AS/400

CRM software

Jobbeschreibung

Arch Resources Group is seeking a Customer Service Representative in Conover, NC, offering a pay rate of $15.00/hr. The role is a day shift (Mon–Fri, 8am–5pm) in a logistics environment, located in Conover, NC 28613.

You will serve as the friendly voice for clients, resolve inquiries, and support sales while maintaining detailed CRM records. Ideal candidates have 3+ years in manufacturing-related customer service, strong phone skills, and the ability to multitask with accuracy.