Logistics Customer Service Specialist

A. Duie Pyle, Inc.; Westampton Township (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Flexible schedule

Paid time off

Health insurance

401(k) with match

Profit sharing

Disability insurance

Wellness programs

Job summary

A. Duie Pyle, Inc. in New Jersey is seeking a Customer Service Representative to serve as the primary contact for internal and external customers. You will manage inquiries, schedule shipments, resolve issues, and ensure clear, timely communication to deliver exceptional service.

This role emphasizes teamwork and accuracy in a fast-paced logistics setting, with opportunities to grow and contribute to a company that has served customers since 1924.

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment; strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills.
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team.
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges.
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
• Scheduling delivery appointments and handle re-consignments.
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensuring the accurate billing of shipments.
• Compiling and delivering custom reports; performing daily audits of reports.
• Documenting all customer interactions for follow up and record keeping purposes.
• Assisting customers with “My Pyle” registration and utilization of our web site.
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)

Skills

Customer service

MS Office (Word, Excel, Outlook)

Typing

Tools

MS Office Suite

Job description

A. Duie Pyle, Inc. in New Jersey is seeking a Customer Service Representative to serve as the primary contact for internal and external customers. You will manage inquiries, schedule shipments, resolve issues, and ensure clear, timely communication to deliver exceptional service.

This role emphasizes teamwork and accuracy in a fast-paced logistics setting, with opportunities to grow and contribute to a company that has served customers since 1924.