Logistics Customer Service Specialist

Old Dominion Freight Line, Inc.; West Sacramento (CA); On-site; USD 63,124,000 - 76,735,000; Full time

Benefits offered by this job

Great Health Benefits including a Zero

Vision & Dental

Short Term & Long Term Disability

Flex Spending Accounts

401k Retirement plan with company

Life Insurance

Wellness Program

15 Days Paid Time Off

9 Paid Holidays

Tuition Reimbursement for Drivers and

Training and growth opportunities

Promote from within

National Career Opportunities

Job summary

Old Dominion Freight Line, Inc. in California is hiring a Customer Service Representative to provide exceptional service in our service center and support OD teammates in a fast-paced, high-volume environment.

The successful candidate will handle calls and emails, quote rates, assist with Bill of Lading forms, and help with general office duties. Excellent communication, attention to detail, and MS Office/AS400 skills are preferred.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of customer service experience, preferably in the transportation industry.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office.
• AS400 experience preferred.
• Ability to handle multiple requests and priorities in a fast-paced environment.
• Demonstrated aptitude for quickly learning new systems and processes.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner
• Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
• Respond to customer issues and questions in a timely manner
• Provide Service 2.OD to internal and external customers
• As needed, may assist with general office duties such as mailing, filing and copying
• Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system

Skills

Strong attention to detail

Excellent written and verbal沟通 skills

Ability to handle multiple requests &2

Aptitude for quickly learning new syst

Proficiency with Microsoft Office

Education

High School diploma or equivalent

Tools

AS400 experience

Microsoft Office

Job description

Old Dominion Freight Line, Inc. in California is hiring a Customer Service Representative to provide exceptional service in our service center and support OD teammates in a fast-paced, high-volume environment.

The successful candidate will handle calls and emails, quote rates, assist with Bill of Lading forms, and help with general office duties. Excellent communication, attention to detail, and MS Office/AS400 skills are preferred.