Special Projects Customer Success Specialist

Old Dominion Freight Line; Thomasville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great Health Benefits including a Zero

premium medical plan for employee only

Short Term & Long Term Disability

401k Retirement plan with companymatch

Life Insurance

Wellness Program

Tuition Reimbursement for Drivers and

Job summary

Old Dominion Freight Line is seeking a capable customer service professional to support Special Project shipping options and ensure top-tier service for clients. The role involves handling high volumes of calls and emails, monitoring shipments, and guiding staff to meet delivery commitments.

Applicants should have extensive customer service experience in transportation, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 5 years of customer service experience in a transportation company.

Responsibilities

• Manage large amounts of inbound and outbound calls and emails regarding Special Project services.
• Daily monitoring of special project shipments to meet delivery dates.
• Identify customers’ needs and provide solutions following scripts.
• Build relationships with customers and partners, going the extra mile.
• Resolve customer issues, complaints, and inquiries promptly.
• Coordinate with dispatch, managers, and operations to meet customer needs.
• Assist in hiring and training staff for the Special Projects Department.

Skills

Customer service

Transportation industry

Phone communication

Leadership

Office software

Education

High school diploma

Job description

Old Dominion Freight Line is seeking a capable customer service professional to support Special Project shipping options and ensure top-tier service for clients. The role involves handling high volumes of calls and emails, monitoring shipments, and guiding staff to meet delivery commitments.

Applicants should have extensive customer service experience in transportation, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.