Customer Service Specialist - Freight & Logistics Support

Old Dominion Freight Line, Inc.; Colorado Springs (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Zero premium health plan

Vision & Dental

Disability insurance

Flexible Spending Accounts

401k with company match

Life Insurance

Wellness Program

12 Days Paid Time Off

9 Holidays including birthday

Tuition Reimbursement for Drivers and\

Training and growth opportunities

Job summary

Old Dominion Freight Line, Inc. is seeking a Customer Service Representative to provide exceptional service in a high call-volume environment. Responsibilities include quoting rates, assisting with Shipments, and supporting colleagues across the service center.

The role requires a High School diploma or equivalent and at least 1 year of customer service experience, preferably in transportation. Proficiency in Microsoft Office and AS400 is preferred.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of customer service experience, preferably in transportation.
• Excellent written and verbal communication skills; strong attention to detail.
• Proficiency with Microsoft Office; AS400 experience preferred.
• Ability to handle multiple requests and priorities in a fast-paced environment.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner.
• Provide rate quotes, sales bids, status of shipments, and assist customers with Bill of Lading and labeling freight.
• Respond to customer issues and questions promptly.
• Support internal and external customers with OD's Service 2.0 initiatives.
• Assist with general office duties such as mailing, filing and copying.
• Scan documents (Bills of Lading, Delivery Receipts, permits) into the system.

Skills

Customer service

Written and verbal communication

Attention to detail

Multitasking

Microsoft Office

AS400 experience

Education

High School diploma or equivalent

Tools

AS400

Microsoft Office

Job description

Old Dominion Freight Line, Inc. is seeking a Customer Service Representative to provide exceptional service in a high call-volume environment. Responsibilities include quoting rates, assisting with Shipments, and supporting colleagues across the service center.

The role requires a High School diploma or equivalent and at least 1 year of customer service experience, preferably in transportation. Proficiency in Microsoft Office and AS400 is preferred.