Logistics Customer Service Specialist

Temco-Logistics; Harper Woods (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure overall customer satisfaction with a focus on delivery and installation services.

The ideal candidate is detail-oriented, organized, and excels in a fast-paced, customer-driven environment. Proficiency in MS Office and ERP systems is preferred, and bilingual applicants are encouraged to apply.

Qualifications

• Excellent verbal and written communication with customers.
• Strong problem-solving and attention to detail in inquiries.
• Organizational skills to manage multiple tasks and deadlines.
• Familiarity with ERP or office management software is a plus.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email.
• Provide accurate information on orders, delivery status, and product details.
• Resolve issues and escalate complex cases to supervisors as needed.
• Track delivery schedules and provide real-time updates to customers.
• Prepare reports, presentations, and proposals as required.
• Collaborate with other departments to ensure smooth operations.

Skills

Communication skills

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure overall customer satisfaction with a focus on delivery and installation services.

The ideal candidate is detail-oriented, organized, and excels in a fast-paced, customer-driven environment. Proficiency in MS Office and ERP systems is preferred, and bilingual applicants are encouraged to apply.