Freight Operations Customer Service Specialist

DSV - Global Transport and Logistics; Lancaster (TX); On-site; USD 34,000 - 37,000; Full time

Job summary

DSV – Global Transport and Logistics in Lancaster, TX is seeking a Customer Service Agent, Freight Operations to coordinate shipments, monitor freight movement, and provide timely, accurate updates to customers, carriers and internal teams throughout the shipment lifecycle.

You will collaborate with Brokerage Operations, Carrier Sales, and Account Management to ensure customer requirements are met, service issues are resolved quickly, and shipment data is recorded accurately while supporting

Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years of experience in logistics, transportation, freight brokerage, customer service, or a related field preferred.
• Experience supporting transportation or freight operations preferred.

Responsibilities

• Supports daily freight brokerage operations, including shipment coordination, tracking, tracing, and customer communication.
• Monitors shipments from pickup through delivery to ensure service requirements and customer expectations are met.
• Provides timely and accurate shipment status updates to customers and internal stakeholders.
• Coordinates with carriers and internal teams regarding pickup and delivery appointments, shipment requirements, delays, and other operational needs.
• Provides tracking, tracing, and Proof of Delivery (POD) support as required.
• Proactively identifies potential service disruptions and communicates issues to appropriate stakeholders.
• Assists in resolving shipment exceptions, delays, missed appointments, and other service-related issues quickly and efficiently.
• Responds to internal customer inquiries and provides accurate information regarding shipment status and freight movement.
• Captures, enters, maintains, and reports shipment and customer data accurately within applicable transportation systems.
• Ensures shipment records, notes, documentation, and status information are complete and up to date.
• Prepares and distributes weekly, monthly, quarterly, and ad hoc operational and customer reports
• Supports Brokerage Operations, Account Management, and Carrier Sales with daily activities and customer requirements.
• Prepares, maintains, and updates Standard Operating Procedures (SOPs) as assigned.
• Supports customer implementations and operational transitions as needed.
• Maintains a high level of customer service while balancing multiple operational priorities in a fast-paced freight environment.
• Perform other duties, projects, and responsibilities as assigned.

Skills

Customer service

Problem solving

Communication skills

Time management

Attention to detail

Teamwork

Independent work

Typing

MS Office

TMS familiarity

English proficiency

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Transportation Management Systems (TMS)

Job description

DSV – Global Transport and Logistics in Lancaster, TX is seeking a Customer Service Agent, Freight Operations to coordinate shipments, monitor freight movement, and provide timely, accurate updates to customers, carriers and internal teams throughout the shipment lifecycle.

You will collaborate with Brokerage Operations, Carrier Sales, and Account Management to ensure customer requirements are met, service issues are resolved quickly, and shipment data is recorded accurately while supporting