Logistics Customer Service Pro - Scheduling & Coordination

Chemical Transportation, Inc; Marana (AZ); On-site; USD 2,273,000 - 3,237,000; Full time

Benefits offered by this job

Weekly Pay

Vacation, Sick & Holiday pay

Health benefits after 60 days

Wellness program

401(k)

Job summary

CTI, Inc. is seeking a Customer Service Representative (CSR) to be the friendly first contact for customers and coordinate hotel accommodations for drivers and traveling staff. The role requires strong organization, high-volume service experience, and bilingual English/Spanish is preferred.

Typical schedule is Monday–Friday, 10:00am–6:30pm, with a pay range of $20.00 per hour DOE. Responsibilities include handling inquiries, coordinating deliveries, and maintaining records, with opportunities to

Qualifications

• High School diploma or equivalent required
• Minimum 1 year of customer service experience
• Experience in transportation/logistics/trucking preferred
• Proficient data entry and MS Office (Excel, Word, Outlook, Teams)
• Ability to type at least 40 WPM; strong written and verbal communication skills
• Bi-lingual English/Spanish preferred

Responsibilities

• Accept customer orders and loading/delivery instructions
• Coordinate delivery times with customers and dispatch
• Respond to inquiries via phone, email, chat, or in-person with accurate information
• Handle complaints and escalate when needed
• Coordinate with dispatch, logistics, and sales for seamless service delivery
• Coordinate hotel overnights for drivers and traveling staff
• Maintain hotel reservation listings
• Email proof of delivery documents
• Release empty railcars for terminals
• Maintain records and data entry
• Create and maintain customer accounts
• Prepare analytical reports and correspondence

Skills

Typing 40 WPM

Bilingual English/Spanish

Strong communication

High-volume environment

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

CTI, Inc. is seeking a Customer Service Representative (CSR) to be the friendly first contact for customers and coordinate hotel accommodations for drivers and traveling staff. The role requires strong organization, high-volume service experience, and bilingual English/Spanish is preferred.

Typical schedule is Monday–Friday, 10:00am–6:30pm, with a pay range of $20.00 per hour DOE. Responsibilities include handling inquiries, coordinating deliveries, and maintaining records, with opportunities to