3PL Customer Service Representative

Employee Force Provider - EFP Staffing; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Employee Force Provider - EFP Staffing is seeking an experienced 3PL Customer Service Representative (CSR) with routing experience. The role focuses on coordinating shipments, handling inquiries, and ensuring timely deliveries in a fast-paced 3PL setting.

You will liaise with customers, carriers, and warehouse teams to manage orders, track shipments, and resolve issues while maintaining detailed records. The ideal candidate has 2+ years in 3PL/logistics and strong problem-solving skills.

Qualifications

• Minimum of 2 years in a 3PL customer service or logistics-related role.
• Strong understanding of routing procedures and carrier guidelines.
• Excellent verbal and written communication skills.
• Proficiency in logistics software, WMS, TMS, and Microsoft Office Suite.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
• Manage order processing, tracking, and shipment coordination within a 3PL environment.
• Utilize routing guides to ensure timely and accurate deliveries while adhering to client and carrier requirements.
• Communicate effectively with carriers, warehouse teams, and customers to coordinate shipments and resolve logistics challenges.
• Monitor inventory levels and collaborate with warehouse staff to ensure order fulfillment.
• Maintain accurate records of shipments, invoices, and customer communications.
• Assist in handling freight claims, discrepancies, and returns as needed.
• Identify opportunities for process improvements and contribute to operational efficiency.

Skills

Experience

Routing Knowledge

Communication

Problem-Solving

Technology

Organization

Team Player

Tools

WMS

TMS

Microsoft Office

Job description

Job Description

Job Summary:
We are seeking an experienced 3PL Customer Service Representative (CSR) with routing experience to join our team. The ideal candidate will have a strong background in third-party logistics (3PL), excellent customer service skills, and the ability to coordinate shipments efficiently. This role requires attention to detail, problem-solving abilities, and effective communication with clients, carriers, and internal teams.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
• Manage order processing, tracking, and shipment coordination within a 3PL environment.
• Utilize routing guides to ensure timely and accurate deliveries while adhering to client and carrier requirements.
• Communicate effectively with carriers, warehouse teams, and customers to coordinate shipments and resolve logistics challenges.
• Monitor inventory levels and collaborate with warehouse staff to ensure order fulfillment.
• Maintain accurate records of shipments, invoices, and customer communications.
• Assist in handling freight claims, discrepancies, and returns as needed.
• Identify opportunities for process improvements and contribute to operational efficiency.

Qualifications & Skills:

• Experience: Minimum of 2 years in a 3PL customer service or logistics-related role.
• Routing Knowledge: Strong understanding of routing procedures and carrier guidelines.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Ability to resolve customer and logistics issues quickly and efficiently.
• Technology: Proficiency in logistics software, WMS, TMS, and Microsoft Office Suite.
• Organization: Strong attention to detail and ability to multitask in a fast-paced environment.
• Team Player: Ability to work collaboratively with internal and external teams.

Compensation:

• MONDAY-FRIDAY
• 7:30AM-4:00PM
• Pay rate is based on experience. $18.00- $20.00

Company Description

Our company strives to find our associates the right position where they can utilize their skills and experience.