Logistics Customer Service Manager - Growth & Inventory

FreezPak Logistics; Elizabeth (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) + Company Match

Paid Time Off (PTO)

Life Insurance

Career Growth

Job summary

FreezPak Logistics in Elizabeth, NJ is seeking a Customer Service Manager to oversee and enhance our customer service operations. You will lead the team that handles orders, inquiries, and issue resolution, ensuring accuracy and timely responses.

This role requires 5+ years in customer service with at least 2 in management, a BA in business or logistics, and strong leadership, communication, and analytical skills. The position is full-time with a Monday–Friday schedule and exempt status.

Qualifications

• Experience leading a customer service team in a logistics context.
• Bachelor's degree in relevant field required.
• Strong communication and interpersonal skills essential.
• Proficiency with customer service software and MS Office Suite.
• Ability to manage multiple tasks and work under pressure.
• Analytical skills and problem-solving abilities required.

Responsibilities

• Oversee daily customer service operations and policies.
• Monitor and evaluate team performance; handle escalated inquiries.
• Lead order processing and ensure on-time fulfillment; coordinate with other departments.
• Maintain accurate customer order records and inventory tallies.
• Lead, coach and develop the customer service team; deliver training.
• Analyze service metrics and present reports to management.
• Build strong relationships with key customers and gather feedback.
• Identify process improvements to enhance efficiency and service levels.

Skills

Leadership

Logistics knowledge

Communication

MS Office

Multi-tasking

Problem-solving

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

Job description

FreezPak Logistics in Elizabeth, NJ is seeking a Customer Service Manager to oversee and enhance our customer service operations. You will lead the team that handles orders, inquiries, and issue resolution, ensuring accuracy and timely responses.

This role requires 5+ years in customer service with at least 2 in management, a BA in business or logistics, and strong leadership, communication, and analytical skills. The position is full-time with a Monday–Friday schedule and exempt status.