Customer Service Specialist - Growth in Cold-Storage

FreezPak Logistics; Philadelphia (Philadelphia County); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) + Company Match

Paid Time Off (PTO)

Life Insurance

Career Growth

Job summary

FreezPak Logistics in Philadelphia, PA is seeking a Customer Service Representative to process orders, review paperwork for accuracy, and coordinate with the warehouse for cold storage shipments. This full-time, on-site role offers a Monday–Friday schedule with hourly pay between $20.00 and $21.00.

Ideal candidates have at least 1 year of customer service experience, proficiency with Microsoft Office, and strong communication and organizational skills.

Qualifications

• Minimum 1 year of customer service experience.
• Proficient with Microsoft Office (Outlook, Excel, Word).
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Process orders received through various channels.
• Review order paperwork for accuracy and completeness.
• Collaborate with warehouse for order fulfillment and cold storage needs.
• Handle high email and phone volume professionally.
• Follow up with internal and external customers timely.
• Audit system reports to identify discrepancies and correct them.
• Work well in a team or independently.

Skills

Microsoft Office

Communication skills

Organizational skills

Attention to detail

Job description

FreezPak Logistics in Philadelphia, PA is seeking a Customer Service Representative to process orders, review paperwork for accuracy, and coordinate with the warehouse for cold storage shipments. This full-time, on-site role offers a Monday–Friday schedule with hourly pay between $20.00 and $21.00.

Ideal candidates have at least 1 year of customer service experience, proficiency with Microsoft Office, and strong communication and organizational skills.