Customer Service Supervisor

MAHLE Thermal and Filter Systems US; Murfreesboro (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

MAHLE Thermal and Filter Systems US seeks a Customer Service Supervisor in Murfreesboro to lead the logistics-focused customer service team and drive on-time delivery performance.

You will partner with Production, Planning, Purchasing, Shipping, Quality and Sales to resolve issues, improve processes, and uphold a strong customer relationship while maintaining safety and regulatory compliance.

Qualifications

• Bachelor's Degree in Business, Supply Chain Management, Logistics, Operations Management or Associate Degree with equivalent experience may be considered.
• 5-7 years in Customer Service, Logistics, Supply Chain, or Manufacturing Operations.
• 2-3 years of leadership or supervisory experience preferred.
• Automotive manufacturing experience preferred; experience with portals/EDI/ERP required.

Responsibilities

• Lead daily shipping, receiving, warehousing, and material handling operations.
• Ensure timely and accurate movement of materials to support production and customer requirements.
• Maintain inventory accuracy through inventory control processes and cycle counts.
• Monitor logistics KPIs and implement corrective actions to meet targets.
• Drive continuous improvement focusing on safety, quality, delivery, cost, and productivity.
• Coordinate inbound and outbound transportation for on-time deliveries and cost-efficient freight.
• Develop, coach, and lead logistics team members to meet performance objectives.
• Ensure compliance with company policies, safety standards, and regulations.
• Collaborate with Production, Customer Service, Purchasing, and other departments to resolve issues.
• Identify and eliminate inefficiencies in warehousing, transportation, and material handling.
• Manage logistics resources, equipment, and space utilization.
• Support new product launches and growth initiatives through logistics planning.
• Investigate and resolve shipping, inventory, and delivery discrepancies.
• Prepare and communicate logistics performance reports and action plans to leadership.

Skills

Leadership

Customer service

Logistics

Supply chain

Manufacturing operations

Data-driven decisions

Team development

Education

Bachelor's degree in business or related field

Associate degree with equivalent experience

Tools

EDI systems

ERP systems

Job description

Your Contribution

As a Customer Service Supervisor reporting to the Head of Logistics, you will be responsible for leading the Customer Service team to deliver exceptional service and operational performance for both internal and external customers. This role serves as the primary escalation point for customer and logistics-related issues, ensuring rapid resolution while maintaining strong customer relationships and supporting business objectives. The Customer Service Supervisor drives on-time delivery performance by coordinating inbound and outbound logistics activities, monitoring key performance indicators, and collaborating cross-functionally with Production, Planning, Purchasing, Shipping, Quality, and Sales. Through effective leadership, process improvement, and data-driven decision-making, this position fosters a customer-focused culture that enhances service levels, operational efficiency, and customer satisfaction. This role is responsible to: Lead daily shipping, receiving, warehousing, and material handling operations. Ensure the timely and accurate movement of materials to support production and customer requirements. Maintain inventory accuracy through effective inventory control processes and cycle count programs. Monitor logistics performance metrics and implement corrective actions to meet established targets. Drive continuous improvement initiatives focused on safety, quality, delivery, cost, and productivity. Coordinate inbound and outbound transportation activities to ensure on-time deliveries and cost-effective freight management. Develop, coach, and lead logistics team members to achieve performance objectives and support employee growth. Ensure compliance with company policies, safety standards, and applicable regulatory requirements. Collaborate with Production, Customer Service, Purchasing, and other departments to resolve material flow and logistics issues. Identify and eliminate inefficiencies in warehousing, transportation, and material handling processes. Manage logistics resources, equipment, and space utilization to maximize operational effectiveness. Support new product launches, customer requirements, and business growth initiatives through effective logistics planning. Investigate and resolve shipping, inventory, and delivery discrepancies in a timely manner. Prepare and communicate logistics performance reports and action plans to leadership. Perform other duties as assigned.

Your Experience & Qualifications

Bachelor's Degree in Business, Supply Chain Management, Logistics, Operations Management or Associate Degree with equivalent experience may be considered. 5-7 years of experience in Customer Service, Logistics, Supply Chain, or Manufacturing Operations. Minimum 2-3 years of leadership or supervisory experience preferred. Experience within an automotive manufacturing environment strongly preferred. Experience working with customer portals, EDI, and ERP systems required.

#DiversityMatters

We welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of USA which can be found through our employment website www.jobs.mahle.com.