Customer Service Supervisor

MAHLE; Murfreesboro (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

MAHLE in Murfreesboro, TN seeks a Customer Service Supervisor to lead the customer service team and coordinate inbound/outbound logistics. You will serve as the primary escalation point for customer and logistics issues and drive on-time delivery and performance improvements across departments.

The role emphasizes leadership, cross-functional collaboration, and data-driven decision-making to enhance service levels and operational efficiency. Automotive manufacturing experience is highly valued.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Logistics, Operations Management or equivalent experience.
• 5-7 years of experience in Customer Service, Logistics, Supply Chain, or Manufacturing Operations.
• Minimum 2-3 years of leadership or supervisory experience.
• Experience within an automotive manufacturing environment preferred.
• Experience working with customer portals, EDI, and ERP systems.

Responsibilities

• Lead daily shipping, receiving, warehousing, and material handling operations.
• Ensure timely and accurate movement of materials to support production and customer requirements.
• Maintain inventory accuracy through cycle counts and inventory controls.
• Monitor logistics performance metrics and drive corrective actions.
• Coach and lead logistics team members to achieve performance goals.
• Collaborate with Production, Customer Service, Purchasing, and other departments to resolve issues.

Skills

Leadership

ERP systems

EDI experience

Customer service

Logistics coordination

Education

Bachelor's or Associate degree in relevant field

Tools

ERP systems

EDI

Customer portals

Job description

As a Customer Service Supervisor reporting to the Head of Logistics, you will be responsible for leading the Customer Service team to deliver exceptional service and operational performance for both internal and external customers. This role serves as the primary escalation point for customer and logistics-related issues, ensuring rapid resolution while maintaining strong customer relationships and supporting business objectives. The Customer Service Supervisor drives on-time delivery performance by coordinating inbound and outbound logistics activities, monitoring key performance indicators, and collaborating cross-functionally with Production, Planning, Purchasing, Shipping, Quality, and Sales. Through effective leadership, process improvement, and data-driven decision-making, this position fosters a customer-focused culture that enhances service levels, operational efficiency, and customer satisfaction.

This Role Is Responsible To:

• Lead daily shipping, receiving, warehousing, and material handling operations.
• Ensure the timely and accurate movement of materials to support production and customer requirements.
• Maintain inventory accuracy through effective inventory control processes and cycle count programs.
• Monitor logistics performance metrics and implement corrective actions to meet established targets.
• Drive continuous improvement initiatives focused on safety, quality, delivery, cost, and productivity.
• Coordinate inbound and outbound transportation activities to ensure on-time deliveries and cost-effective freight management.
• Develop, coach, and lead logistics team members to achieve performance objectives and support employee growth.
• Ensure compliance with company policies, safety standards, and applicable regulatory requirements.
• Collaborate with Production, Customer Service, Purchasing, and other departments to resolve material flow and logistics issues.
• Identify and eliminate inefficiencies in warehousing, transportation, and material handling processes.
• Manage logistics resources, equipment, and space utilization to maximize operational effectiveness.
• Support new product launches, customer requirements, and business growth initiatives through effective logistics planning.
• Investigate and resolve shipping, inventory, and delivery discrepancies in a timely manner.
• Prepare and communicate logistics performance reports and action plans to leadership.
• Perform other duties as assigned.

Your Experience & Qualifications

• Bachelor's Degree in Business, Supply Chain Management, Logistics, Operations Management or Associate Degree with equivalent experience may be considered.
• 5-7 years of experience in Customer Service, Logistics, Supply Chain, or Manufacturing Operations.
• Minimum 2-3 years of leadership or supervisory experience preferred.
• Experience within an automotive manufacturing environment strongly preferred.
• Experience working with customer portals, EDI, and ERP systems required.

Our Offering

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of USA which can be found through our employment website www.jobs.mahle.com

Do you have any questions?

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