Customer Service Supervisor — Lead, Elevate Team Performance

DSV Road GmbH; Lancaster (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

DSV – Global Transport and Logistics USA Lancaster is seeking a Customer Service Supervisor to lead the day-to-day operations of the customer service department. You will train CSRs and ensure accurate data capture while coordinating with manufacturing, planning, and transportation to meet KPI targets.

The role emphasizes effective communication with customers and vendors, process improvement, and staff development, with a base pay range of $70,000–$80,000 annually.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field.
• Must be able to work in unregulated temperatures within the warehouse in varying seasons.

Responsibilities

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors and team members.
• Provides overall responsibility for ensuring accurate data capture and system entry.
• Proactively utilizes data and problem solving skills to resolve issues.
• Continually looks for internal and customer process improvement processes.
• Develops and promotes a team environment.
• Responsible for personnel management including performance feedback, training and progression development.
• Assists with account start ups.
• Provides support to teams located at customer sites.
• Presents data and findings in front of the Customer.
• Reviews, updates and maintains SOPs.
• Meets or exceeds all team KPI’s for Customer Service.

Skills

Analytical skills

Excellent communication

Cross-functional collaboration

Leadership experience

Problem solving

Education

High school diploma or GED

4-year college degree preferred

Tools

WMS

MS Office

Job description

DSV – Global Transport and Logistics USA Lancaster is seeking a Customer Service Supervisor to lead the day-to-day operations of the customer service department. You will train CSRs and ensure accurate data capture while coordinating with manufacturing, planning, and transportation to meet KPI targets.

The role emphasizes effective communication with customers and vendors, process improvement, and staff development, with a base pay range of $70,000–$80,000 annually.