LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER

Kroger Delivery; Monroe (OH); On-site; USD 19,000 - 30,000; Full time

Job summary

Kroger Delivery in Ohio seeks a driver to deliver customer orders, act as a brand ambassador, and uphold Kroger's service standards. You will drive a company vehicle, ensure timely delivery, and maintain professional interactions with customers.

Responsibilities include safe driving, monitoring temperature for food items, and clear communication about delivery status. Must be 21+, capable of lifting up to 50 lbs, and pass required medical exams.

Qualifications

• Valid driver's license and clean driving record.
• Excellent communication and customer service skills.
• Must be at least 21 years old and able to lift up to 50 lbs.
• DOT medical examination compliance where required.

Responsibilities

• Provide excellent customer service while delivering orders to the customer.
• Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers.
• Drive a company vehicle safely and in accordance to Kroger's driving standards.
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur.
• Maintain customer communication while in route to inform them of any issues or changes to their delivery.
• Assist fellow drivers that may encounter difficulties while out delivering.
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations.

Skills

Valid driver's license

Customer service skills

Good driving record

Weight lifting up to 50 lbs

Education

High School diploma or GED

Job description

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Provide excellent customer service while delivering orders to the customer
• Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
• Ensure a high degree of professionalism and personal presentation when interacting with customers
• Drive a company vehicle safely and in accordance to Kroger's driving standards
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
• Control and maintain an accurate record of customer deliveriesAssist fellow drivers that may encounter difficulties while out delivering
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor
• Operate company provided technology devices for mapping and customer interaction
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum

• Valid drivers license
• Excellent communication and customer service skills
• Must annually pass a DOT regulated medical exam
• Must be at least 21 years old
• Must be able to lift up to 50 lbs. with or without reasonable accommodation
• Ability to operate a delivery van and handheld tablet device
• Must have a good driving record

Desired

• High School Diploma or GED
• Any delivery driver experience
• Any customer service experience
• May require chauffers license in some states