LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER

Kroger Delivery; Independence (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Kroger Delivery in Kentucky seeks a dependable delivery driver to provide excellent customer service while delivering orders to customers' homes. You will represent the Kroger Seamless Experience, maintaining a professional image and safe driving standards while ensuring orders arrive on time and in good condition.

Responsibilities include using handheld devices for mapping, keeping customers informed of delivery status, and assisting teammates as needed.

Qualifications

• Valid driver's license is required.
• Excellent communication and customer service skills.
• DOT medical exam must be passed annually.
• Must be at least 21 years old.
• Able to lift up to 50 lbs.
• Ability to operate a delivery van and handheld tablet.
• Good driving record.

Responsibilities

• Deliver orders to customers and provide excellent service.
• Act as a brand ambassador for Kroger's Seamless Experience and delivery process.
• Maintain professionalism and personal presentation when interacting with customers.
• Drive company vehicle safely according to Kroger's driving standards.
• Deliver orders on time and in good condition, resolving issues as they arise.
• Inform customers of route updates and changes in adherence with Kroger delivery standards.
• Assist fellow drivers when needed and support safe operation of routes.
• Ensure proper temperature control and food safety during delivery, recording temperatures as required.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Handheld tablet device

GPS navigation

Job description

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Provide excellent customer service while delivering orders to the customer
• Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
• Ensure a high degree of professionalism and personal presentation when interacting with customers
• Drive a company vehicle safely and in accordance to Kroger's driving standards
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
• Control and maintain an accurate record of customer deliveriesAssist fellow drivers that may encounter difficulties while out delivering
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor
• Operate company provided technology devices for mapping and customer interaction
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum

• Valid drivers license
• Excellent communication and customer service skills
• Must annually pass a DOT regulated medical exam
• Must be at least 21 years old
• Must be able to lift up to 50 lbs. with or without reasonable accommodation
• Ability to operate a delivery van and handheld tablet device
• Must have a good driving record

Desired

• High School Diploma or GED
• Any delivery driver experience
• Any customer service experience
• May require chauffers license in some states