Logistics & Customer Service Coordinator

ADP, Inc.; West Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

CEEUS Inc. is seeking a Customer Service Coordinator in West Columbia, SC to manage customer pickups, delivery schedules, and driver dispatches.

You will ensure timely, accurate communication with customers, drivers, and internal teams to support a smooth logistics process and a positive customer experience. The role requires strong organization, clear communication, and a proactive approach to resolve delivery issues, while coordinating with warehouse staff to keep orders ready for pickup or

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service, dispatch, or warehouse coordination.

Responsibilities

• Coordinate and schedule customer pickups, ensuring accurate documentation and on-time readiness.
• Communicate directly with customers regarding pickup instructions, order timing, and delivery status.
• Collaborate with warehouse staff to ensure orders are ready for pickup or delivery.
• Monitor and respond to delivery exceptions, driver calls, or customer inquiries.
• Maintain clear and accurate records of customer interactions and logistics schedules.
• Provide prompt, professional, and courteous customer service in all communications.
• Support other warehouse and logistics tasks as needed during high-volume periods.
• Assist with reporting, tracking metrics, and identifying process improvements.
• Aids with inventory control operational issues.

Skills

Follow-Through

Organization

Communication

Problem Solving

Customer Focus

ERP Skills

Data Accuracy

Teamwork

Adaptability

Process Improvement

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

CEEUS Inc. is seeking a Customer Service Coordinator in West Columbia, SC to manage customer pickups, delivery schedules, and driver dispatches.

You will ensure timely, accurate communication with customers, drivers, and internal teams to support a smooth logistics process and a positive customer experience. The role requires strong organization, clear communication, and a proactive approach to resolve delivery issues, while coordinating with warehouse staff to keep orders ready for pickup or