Logistics & Customer Service Coordinator

Universal Pure, LLC; Villa Rica (GA); On-site; USD 19,000 - 30,000; Part time

Job summary

Universal Pure is seeking a Customer Service Representative to maintain professional communication with customers and ensure drivers adhere to policies. The role coordinates with production to meet customer demands in a fast-paced environment, supports dock operations, and handles inbound/outbound scheduling and record-keeping.

The position requires a HS diploma, 2–3 years of experience, and strong computer skills (Word/Excel).

Qualifications

• High School Diploma or GED required.
• 2 - 3 years of experience in a customer service or phone order entry role preferred.
• High degree of professionalism required.
• Good computer skills, including Word and Excel. Access preferred.
• Experience with Warehouse Management Systems preferred.
• Must be able to prioritize and perform responsibilities accurately and to deadline.
• Ability to work calmly and professionally under pressure.
• Helpful/cooperative attitude and a team player.
• Ability to communicate effectively in English.
• Ability to perform basic mathematical calculations.
• Ability to balance productivity, quality, and safety.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist supervisors and clerical staff.
• Write orders and prepare bills of lading; check in trucks; answer phones; communicate with customers; data entry; record-keeping.
• Lead, coordinate, and prioritize dock operation tasks.
• Provide administrative and clerical support for the Operations Manager and the Lincoln location.
• Respond to customer phone calls and emails.
• Schedule inbound and outbound trucks.
• Coordinate and communicate with dock employees regarding products.
• Accurately track product inventory using provided tracking methods.
• Assist with record maintenance and filing.
• Verify inventory is scanned in accurately – inbound and outbound.

Skills

Customer service

Communication skills

Team player

English language

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Access

Job description

Universal Pure is seeking a Customer Service Representative to maintain professional communication with customers and ensure drivers adhere to policies. The role coordinates with production to meet customer demands in a fast-paced environment, supports dock operations, and handles inbound/outbound scheduling and record-keeping.

The position requires a HS diploma, 2–3 years of experience, and strong computer skills (Word/Excel).